Privacy Policy
The short version: we collect the contact details you enter in our forms to provide the resource, result, newsletter or webinar you requested. Webinar registration includes access details, reminders and updates about that session from Coaching Agents Through Travel; it does not automatically subscribe you to ongoing marketing. You can unsubscribe using the link in our emails. We use GoHighLevel for contact management and email, Zoom for webinars, and encrypted Upstash storage to process webinar registrations reliably. Mighty Networks hosts our community and monthly checkout; Stripe hosts the separate CATT + Tern annual checkout. This website does not collect or store your full card number. Referral links may pass a public partner code to Stripe for purchase attribution without setting referral cookies. We do not sell your data or use it to train AI. Vercel provides cookie-free, non-identifying traffic and performance measurement; Google Analytics and advertising tools run only after you consent. Email oliver@cattsuccess.com to see, correct or delete what we hold about you.
Who we are
This site is run by CATT Success LLC, trading as C.A.T.T. (Coaching Agents Through Travel), a coaching and training business for independent travel advisors, based in Grenada. This policy explains what information we collect through cattsuccess.com, why we collect it, and what your options are. If anything here is unclear, email oliver@cattsuccess.com and we will explain in plain terms.
Information you give us directly
When you sign up for a free resource, you give us your email address. Newsletter registration asks for your first name, last name and email address, with a phone number optional. We also record which form and resource you used so we know what to send you. A hidden field on every form is there to catch automated bots; it is never filled in by a real visitor, and if it is filled in we quietly ignore that submission rather than storing or forwarding it.
The Growth Check assessment
If you take the Travel Advisor Growth Check, we also collect your first name, the answer you choose to each question, and the result we calculate from them, meaning your strongest and weakest business areas. We recompute that result on our own server as an accuracy check. Getting your result never requires more than a first name and email address, no account or password needed.
Webinar registration and emails
Registering for a webinar provides your first name, last name and email address; a phone number is optional and does not authorize text messages. We use these details to register you with Zoom, provide your personal joining and calendar links, and send access information, reminders and updates about that session from Coaching Agents Through Travel. There is no marketing checkbox on the webinar form, and registration does not record consent to ongoing training offers or future webinar promotions. Any separate marketing subscription you already have remains unchanged. You can unsubscribe using the link in our emails or contact oliver@cattsuccess.com. Unsubscribing may mean you no longer receive event reminders.
Information collected automatically
Our server uses the IP address of form submissions to limit automated spam. General forms use short-lived in-memory limits. Webinar registration uses protected, keyed hashes of the IP address and email for rate-limit counters in Upstash; these counters expire after ten minutes and do not store the raw IP address or email as their keys. Standard hosting infrastructure may also keep technical logs of page requests and errors.
Cookies and local storage
We use a small amount of storage in your browser to remember practical things: whether you have agreed to optional analytics, which resource the Growth Check matched you to, and which free guides you have already unlocked. Resource access is remembered in that browser for 90 days. After a confirmed webinar registration, an essential HttpOnly cookie lets the confirmation page retrieve your registration securely for up to one day. It contains a signed reference, not your email address or personal Zoom link, and is not used for advertising. We do not use your IP address to unlock resources. More detail is on our Cookie Policy at /cookies.
How we use your information
We use what you give us to send the resource, newsletter, or Growth Check result you asked for, to point you to the guide that matches your result, and to reply if you contact us directly. If you have opted in to marketing, we also use your email to send you relevant coaching content and offers. We do not use your information to train AI models.
Marketing emails and consent
Marketing emails are opt-in only. On the Growth Check capture step, the marketing checkbox is unticked by default and you have to actively tick it. If you leave it unticked, we still send the result and resource you asked for but nothing further. Every marketing email includes an unsubscribe link, and you can also email us directly at any time to be removed from our list.
Where your information is stored
Form submissions, including newsletter sign-ups, resource downloads and Growth Check results, are forwarded to GoHighLevel, the customer relationship management system we use to send emails and organize leads. If you choose Chat with CATT, its LeadConnector support widget also receives your chat messages and technical information needed to operate the conversation. The widget is loaded only when you request chat. GoHighLevel is a third-party provider with its own security practices and privacy policy. You can email us instead of using the widget.
Webinar service providers and storage
Webinar contact details and registration status are held in GoHighLevel. Zoom receives the details needed to register you and provide your personal meeting access. A private Upstash database stores encrypted registration records, including the provider references and personal joining link, so our server can prevent duplicate registrations and recover incomplete requests. Those processing records expire 30 days after the event ends. This expiry does not automatically delete the separate contact and registration records held in GoHighLevel or Zoom; you can contact us about those records. Each provider has its own privacy and security practices.
Membership and payments
Mighty Networks hosts the CATT community and monthly membership checkout. The separate CATT + Tern annual offer uses a Stripe-hosted payment link. These providers collect payment details directly under their own privacy policies; this website does not collect or store your full card number. After payment for the annual offer, Stripe redirects you to our GoHighLevel calendar to book onboarding. We use the purchase and booking details to coordinate your CATT and Tern access. A referral link may carry a public partner code and campaign labels through our site and into the Stripe Checkout Session so we can attribute a purchase. This referral feature does not set cookies, use browser storage or identify you across devices; Stripe associates the code with the checkout information you provide. Optional GA4 visit and click measurement remains consent-based.
Analytics and advertising tools
Vercel Web Analytics and Speed Insights provide aggregate page, referral and website-performance measurements without cookies or personally identifying visitors. Optional tools such as Google Analytics, Meta Pixel and LinkedIn Insight Tag only run after you actively consent, never before. If you decline, those optional scripts do not load and nothing about your visit is sent to those providers. You can change your choice by clearing this site's cookies and local storage in your browser, then choosing again when the consent banner returns.
What we do not do
We do not sell or rent your personal information to anyone. We do not store payment card numbers on our own systems. We do not use your data to train AI models. We do not share your information with third parties for their own marketing purposes; the only outside providers involved are the ones named in this policy, and only to run the service you asked for.
How long we keep your information
We keep your information for as long as it is relevant to our relationship with you, for example while you remain subscribed or a member, plus any extra time we are legally required to keep records for accounting or tax purposes. If you ask us to delete your data and we have no legal reason to keep it, we will do so.
Your rights
You can ask us at any time what personal information we hold about you, ask us to correct anything that is wrong, ask us to delete it, or ask us to stop using it for marketing. To exercise any of these, email oliver@cattsuccess.com and we will respond directly. If you are not satisfied with how we handle your request, you also have the right to complain to your local data protection authority.
Children
C.A.T.T. is a business coaching service for independent travel advisors and other working adults. It is not directed at, and we do not knowingly collect information from, children under 18.
Changes to this policy
We may update this policy as the site or the tools behind it change. We will update this page when we do, and if a change is significant we will make that clear here rather than quietly editing it.
Contact us
Questions about this policy or your information can go straight to Oliver at oliver@cattsuccess.com. We would rather answer directly than have you guess.
CATT Success LLC, Grenada. Questions: oliver@cattsuccess.com